CUSTOMER CARE

At Anas Baby Food, our customers are at the heart of everything we do. We understand that when it comes to baby food, parents expect nothing less than safety, convenience, and peace of mind. That’s why our Customer Care team is here to support you, before, during, and after every purchase.

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Our Commitment to You

We are committed to providing:

• Reliable assistance for all product or order-related questions

• Prompt responses within 1–2 working days

• Guidance and support for issues such as delivery, returns, and membership inquiries

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Our mission is to make every experience with Anas Baby Food as smooth and stress free as mealtime itself.

Your privacy and safety are very important to us. At Anas Baby Food, we are committed to protecting the personal information you share with us and ensuring your online shopping experience is safe, secure, and transparent.

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1. Information We Collect

When you shop on our website, create an account, or subscribe to our VIP membership, we may collect:

• Your name, address, email, and phone number

• Payment details (processed securely through third-party gateways)

• Purchase history and preferences

• Messages or feedback you send to our customer care team

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2. How We Use Your Information

Your information helps us to:

• Process and deliver your orders safely

• Verify payments through secure third-party banking systems

• Send order updates and delivery tracking details

• Provide personalized offers and VIP member benefits

• Improve our website, services, and customer support

We will never sell, rent, or share your personal data with other companies for marketing purposes.

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3. Payment Security

All payments made through our website are handled by trusted and secure third-party payment gateways such as Stripe, iPay88, or PayPal.
Your credit or debit card details are not stored on our servers.
Each transaction is encrypted to protect your financial information and prevent unauthorized access.

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4. Communication with You

We may contact you via:

• Email or WhatsApp to confirm your purchase or delivery

• Email newsletters (if you subscribe) with product updates or promotions

You may unsubscribe from marketing emails anytime by clicking “Unsubscribe” at the bottom of our messages.

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5. Data Protection and Storage

Your personal information is stored securely and accessed only by authorized team members.
We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

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6. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors use our site.
Cookies do not store personal details; they help us enhance navigation and performance.
You can disable cookies in your browser settings if you prefer.

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7. Children’s Privacy

Our products are made for babies, but our website is intended for parents.
We do not knowingly collect any personal data from individuals under 18 years of age.

We welcome collaborations with baby stores, pharmacies, and distributors who share our vision of making baby mealtime easier, safer, and more nutritious for every family in Malaysia and beyond.

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As Malaysia’s trusted Halal-certified baby food brand, Anas Baby Food offers ready-to-eat baby porridge made from real, natural ingredients. All our products are produced in a HACCP, GMP, and Halal-certified facility ensuring safety, consistency, and premium quality your customers can trust.

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Why Partner with Us

• Strong brand recognition in the Malaysian baby food market

• Products with high consumer trust and repeat purchase rate

• Attractive wholesale margins and fast moving inventory

• Certified Halal, HACCP, and GMP. Perfect for modern retail and export

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How to Become a Partner

Getting started is easy.
Simply contact our Business Development team and let us know your store details or distribution capacity. We’ll review your information and provide a wholesale catalog with pricing and partnership terms.

Email: atifakram@redsaffronbiz.com
WhatsApp: +60 (12) 510-2553
Company: Red Saffron Sdn. Bhd.
Address: Selangor, Malaysia

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Wholesale Requirements

To maintain product quality and market stability, we may require:

• A valid business registration (SSM) or pharmacy license

• Minimum Order Quantity (MOQ) based on product type

• Agreement to maintain recommended retail prices

We’re also open to export discussions for international distributors.

- Credit / Debit Cards
- FPX

- Online Transfer